Jobs

Shop Lead - Pantops
Charlottesville

CORE VALUES

Care | We take pride in everything we do and refuse to settle for mediocrity, with the goal of serving with excellence.

Hard work | We take our work seriously, combining individual diligence with collective collaboration, and never cutting corners.

Initiative | We act without prompting, proactively making the effort to exceed expectations.

Fun | We find joy in the work we do and welcome opportunities for laughter.

Thoughtful | We are intentional in our approach to hospitality and our pursuit of excellence in everything we do.

SUMMARY 

The Shop Lead sets the tone for the shop's atmosphere, ensuring every guest feels welcome and every shift runs smoothly. This role champions The Wool Factory & Grit Coffee’s standards of service, quality, and hospitality while fostering a positive, collaborative culture among the team. The Shop Lead takes pride in the craft of coffee, the stewardship of the shop, and the honest expression of our Core Values every day.

  • Leadership & Culture

    • Lead by example, modeling positivity, professionalism, and our core values for both staff and guests.

    • Foster a welcoming environment that promotes teamwork, hospitality, and a strong sense of coffee culture.

    • Hold team members constructively accountable to our service and operational standards.

    Training & Development

    • Conduct barista training for new hires in alignment with Regional Manager guidance.

    • Encourage curiosity and learning around coffee varieties, brewing methods, and the full café menu.

    • Maintain and update the Active Employee list, tracking reviews, tests, and other performance milestones.

    Communication

    • Communicate clearly and proactively with shop staff, the Regional Manager, and other Grit management regarding staff concerns, shop operations, facilities, supplies, and guest feedback.

    • Respond promptly to all Slack messages;  same day on working days.

    Operations 

    • Oversee day-to-day shop operations to ensure smooth, efficient service and consistent quality.

    • Conduct regular equipment maintenance and assist with troubleshooting, coordinating with the Regional Manager as required.

    • Develop and maintain a working understanding of Square POS, online ordering, and loyalty systems.

    • Collaborate with and support other regional Shop Leads as needed.

    Staffing & Scheduling

    • Create and publish weekly staffing schedules using the When I Work app/website.

    • Ensure staff keep their availability current in When I Work.

    • Monitor and adjust staffing levels to meet business needs, communicating changes or and needs to the Regional Manager and HR.

    Administrative Duties

    • Place and manage orders for all necessary goods and supplies by established deadlines, maintaining proper inventory levels.

    • Update pastry pars weekly or as needed.

    • Reconcile time cards accurately and on schedule.

    • Maintain an accurate weekly Scorecard and meet weekly with your direct supervisor.

    • Attend a monthly virtual Shop Lead meeting for all Shop Leads.

    General Requirements

    • Must be able to stand for 8+ hrs and lift up to 30lbs

    • Reports to Maddy Martin, Grit Regional Manager

    • Full Time

  • Shop Lead Pay - Starting base pay is $14/hr + tips*. Tips average between $8-$10+ dollars more per hour for an average hourly pay of $22-$24 per hour. 

    *Tips are collected per shop per day and split amongst the team that worked that day. Tips can vary based on location and hours worked. 

    Benefits 

    All Employees 

    • Employee discount program 

    • ACAC discounted membership 

    • Simple IRA with 3% employer match 

    • Flexible schedule 

    Full Time Employee 

    • Paid Time Off

    • Health Insurance + employer contribution 

    • Dental Insurance 

    • Vision Insurance 

    • Life Insurance - fully covered 

  • HOURS / SCHEDULE 

    30-40 total hours per week

    • On-bar | 20-25 hours per week

      • Minimum three (4) scheduled on-bar shifts per week at Grit Pantops 

      • Admin |  5-8 hours per week

    • Guest Services: 1 year (Preferred)

    • Barista experience: 1 year (Required)

If you are interested in applying for this position, email jobs@thewoolfactory.com. Please include a cover letter and resume.