Jobs

CORE VALUES

The Wool Factory seeks to hire individuals with, or without professional hospitality experience who possess the following core traits:

Positivity. Someone who chooses to acknowledge the good in their surroundings. Someone who takes the time to share that positive outlook with the patrons they serve, as well as their coworkers.

Respect. Someone who is considerate and empathetic towards others. Someone who sees the equal value of every person on the team.

Initiative. Someone who strives to be the best version of themselves, and is willing and grateful to learn from other members of the team. Someone who takes ownership of your actions and attitude.

Collaboration. Someone who works as part of a team with the common goals of creating excellent guest experiences while maintaining a positive work environment. Someone who understands that every member of the team has a role to play and that each role is vital in making the entire system run smoothly and successfully.

SUMMARY 

The Shop Lead sets the tone for the shop's atmosphere, ensuring every guest feels welcome and every shift runs smoothly. This role champions The Wool Factory’s standards of service, quality, and hospitality while fostering a positive, collaborative culture among the team. The Shop Lead takes pride in the craft of coffee, the stewardship of the shop, and the honest expression of The Wool Factory Values every day.

RESPONSIBILITIES

Leadership & Culture

• Lead by example, modeling positivity, professionalism, and The Wool Factory’s core values for both staff and guests.

• Foster a welcoming environment that promotes teamwork, hospitality, and a strong sense of coffee culture.

• Hold team members constructively accountable to The Wool Factory’s service and operational standards.

Training & Development

• Conduct barista training for new hires in alignment with Regional Manager guidance.

• Encourage curiosity and learning around coffee varieties, brewing methods, and the full café menu.

• Keep staff knowledge fresh regarding new by the glass offerings, incoming retail bottles, and featured Selvedge beers on tap. 

• Maintain and update the Active Employee list, tracking reviews, tests, and other performance milestones.

Communication

• Communicate clearly and proactively with shop staff, the Regional Manager, and other management regarding staff concerns, shop operations, facilities, supplies, and guest feedback.

• Respond promptly to all Slack messages;  same day on working days.

Operations 

• Oversee day-to-day shop operations to ensure smooth, efficient service and consistent quality.

• Conduct regular equipment maintenance and assist with troubleshooting, coordinating with the Regional Manager as required.

• Develop and maintain a working understanding of Square POS, and loyalty systems.

• Maintain wine inventory in the Workshop in collaboration with the Wine Buyer.

• Collaborate with and support Event & Broadcloth management as needed.

Staffing & Scheduling

• Create and publish weekly staffing schedules using When I Work.

• Ensure staff keep their availability current in When I Work.

• Monitor and adjust staffing levels to meet business needs, communicating changes or and needs to the Regional Manager and HR.

• Conduct one of the two (first or second round) interviews for barista candidates.

Administrative Duties

• Place and manage orders for all necessary goods and supplies by established deadlines, maintaining proper inventory levels.

• Update pastry pars weekly or as needed.

• Reconcile time cards accurately and on schedule.

• Maintain an accurate weekly Scorecard and meet weekly with your direct supervisor.

• Attend a monthly virtual Shop Lead meeting for all Shop Leads.

• Part-time

• $12.50 - $15.00 per hour plus tips

• Tips range from an additional $3-$6 more per hour.

• Total compensation range $15.50 - $18.50 per hour

• 6-8 hour shifts

• Day shift

• Holidays

• Weekends

• Hours per week: 10-19